An analysis on the impact of Logistics on Customer Service

Autores/as

  • Francesco Querin
  • Martin Göbl University of Applied Sciences Kempten, Germany

Palabras clave:

Supply Chain Management, Supply Chain, Management, Logistics Management, Logistics, Customer, Customer Service, Customer Experience

Resumen

What is the connection between Logistics, customer service and customer Satisfaction levels? What are the role and importance of a Company’s Logistics policies on the overall Customer Experience? What is a generally acceptable response time from a Customer Service?

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Publicado

2018-01-12

Número

Vol. 5 (2017): Journal of Applied Leadership and Management, 2017

Sección

Articles