An analysis on the impact of Logistics on Customer Service

Авторы

  • Francesco Querin
  • Martin Göbl University of Applied Sciences Kempten, Germany

Ключевые слова:

Supply Chain Management, Supply Chain, Management, Logistics Management, Logistics, Customer, Customer Service, Customer Experience

Аннотация

What is the connection between Logistics, customer service and customer Satisfaction levels? What are the role and importance of a Company’s Logistics policies on the overall Customer Experience? What is a generally acceptable response time from a Customer Service?

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Опубликован

2018-01-12