An analysis on the impact of Logistics on Customer Service

Autores

  • Francesco Querin
  • Martin Göbl University of Applied Sciences Kempten, Germany

Palavras-chave:

Supply Chain Management, Supply Chain, Management, Logistics Management, Logistics, Customer, Customer Service, Customer Experience

Resumo

What is the connection between Logistics, customer service and customer Satisfaction levels? What are the role and importance of a Company’s Logistics policies on the overall Customer Experience? What is a generally acceptable response time from a Customer Service?

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Publicado

2018-01-12

Edição

v. 5 (2017): Journal of Applied Leadership and Management, 2017

Seção

Articles