An analysis on the impact of Logistics on Customer Service

Yazarlar

  • Francesco Querin
  • Martin Göbl University of Applied Sciences Kempten, Germany

Anahtar Kelimeler:

Supply Chain Management- Supply Chain- Management- Logistics Management- Logistics- Customer- Customer Service- Customer Experience

Özet

What is the connection between Logistics, customer service and customer Satisfaction levels? What are the role and importance of a Company’s Logistics policies on the overall Customer Experience? What is a generally acceptable response time from a Customer Service?

İndir

Yayınlanmış

2018-01-12

Sayı

Cilt 5 (2017): Journal of Applied Leadership and Management, 2017

Bölüm

Articles